How do I return my package?
Do you know that you can go to one of our partner jewelry stores to have your bracelet sized. You can also consult our instructions for sizing bracelets with sliding clasps.
Only returns of watches, boxes and jewelry are allowed. Wristbands cannot be returned. The product will have to be returned over to the Company PIERRE-LANNIER.FR SASU in its original packing and no return will be accepted if the returned product was visibly worn, damaged, or its packing is damaged or deteriorated, making the product unfit for its resale.
To make a return, it is simple and free: you have a period of 30 working days from the day you receive your package.
During these 30 days, the expenses of return are completely taken in charge by us since Metropolitan France, Corsica, Monaco, Belgium and Luxembourg. The expenses of return are chargeable to the customer beyond 30 days following the reception of the order. The expenses of forwarding are the responsibility of Pierre Lannier.
Any return under warranty must be accompanied by the original Certificate of Warranty and a copy of the purchase invoice available in the customer account on the website www.pierre-lannier.com/en/. Shipping costs are the responsibility of the customer.
Return your package in 4 steps
Fill out the online form to request a return on your customer account. You can then download your return form and print it.
Affix the label to your package. Make sure to cover the shipping label. Then put the item back in its original packaging and make sure that the item is well secured to avoid any breakage during the return.
Go to the nearest Pick-up & Go location or post office and drop off your package.
Be sure to have your receipt stamped or signed to retain proof of deposit.
Après avoir réceptionné votre colis et constaté que celui-ci n'a aucun problème, nous vous remboursons dans les plus brefs délais.
PIERRE-LANNIER.FR SAV WEB
F-67702 SAVERNE CEDEX
In the event of multiple order, in other words of an order of several products, the time of retractation runs as from the reception of the last product. The product will have to be returned to the PIERRE-LANNIER.FR Company in its packing of origin accompanied by its certificate of guarantee and the invoice of purchase available in the account customer on the www.pierre-lannier.com site. No return will be accepted if the returned product has been visibly worn, damaged, or its packaging damaged/deteriorated, making the product unfit for resale. If the return is refused by Pierre Lannier, the product shall be returned to the Customer at Pierre Lannier's expense without the Customer being able to demand a refund or any compensation whatsoever.
If the date of receipt of the product is more than 30 days, the return will be at your expense.
If the date of purchase of your watch is older than 2 years, the warranty does not apply.
In both cases, you can refer to the Warranty page.