Our answers to your questions

  • My Account

    My Account

  • Order

    Order

  • Delivery

    Delivery

  • Return

    Return

  • Sales points

    Sales points

  • Payment

    Payment

  • Products

    Products

  • Waranty

    Waranty

  • Customer Service

    Customer Service

  • My Account
  • Order
  • Delivery
  • Return
  • Sales points
  • Payment
  • Products
  • Waranty
  • Customer Service

My Account

Create an account

To create your Pierre Lannier account, nothing could be easier, go to the identification page. Then fill in the form and your account will be created.
It will take you only one minute.

Create an account

  • Change your information

    In this section, you will be able to modify the information you provided when you created your Pierre Lannier account or when you modified your account: Civility, Name, First name, Date of birth, E-mail address and password. You can also modify your subscriptions to our newsletter.

  • Save addresses

    You can create a default billing and delivery address, but also add as many delivery addresses as you want by giving them a name (home, office, ...). Everything to help us deliver our watches with precision.

  • Track my orders and returns

    Track your watch or bracelet orders and return requests easily in your account. You can also recommend a product that you liked.

Forgot your password?

Forgot your password or email address? Don't panic, click on the link below to generate a new password. An email will be sent to you to explain the procedure.

Forgot my password

Supprimer mon compte

In accordance with our data privacy policy, you have the right to access, correct and delete any information we have collected (see our privacy policy).

To exercise your rights, you can send an e-mail to dpo@pierre-lannier.fr.

Please note that deleting your account will result in the destruction of your data and order history.

Order

Product availability

It is possible that during your navigation on different websites, some of our watches and bracelets are not visible on our site. Don't panic, these are most likely original products that we do not have in stock at the moment on the site. If you are looking for a particular product, please contact us with the reference you want.

If you can't wait any longer, go to one of Pierre Lannier's 1,800 partner stores to find what you want!

Sales points

Validation of your order

In order for your order to be definitively validated and shipped to you, our third party partner (ONEYTRUST) may have to ensure the security of your transactions and to fight against possible fraud attempts. These manual verifications (an operator from OneyTrust may contact you), may take up to 48 hours. You may be asked to provide proof of your identity.

These verifications can lead to a later validation of your order which will delay the delivery. But they are necessary to guarantee the good treatment of this one!

Order online

To order on the Pierre-Lannier.fr website your future watch, you will have to create a Pierre Lannier account. It will take you only one minute and will allow us to give you all the information of follow-up of your order.

Create an account

Delivery

We draw your attention to the fact that we work with a third party partner (ONEYTRUST) to ensure the security of your transactions and to fight against possible fraud attempts. Any order subject to validation and investigation by our partner may result in an additional delivery time of 24 to 48 hours.

  • Country

    We currently deliver to Metropolitan France, Corsica, Monaco, Belgium, Luxembourg and United Kingdom.

  • Delivery modes

    You can choose between home delivery, delivery to your workplace, delivery to the address of your choice or to one of the 8,000 Chronopost pick-up points.

  • Delivery times

    In France, for any order placed and validated before 3pm, we deliver from Monday to Friday before 1pm (Except on Friday, the order must be placed before 10am). In Belgium and Luxembourg, the maximum time of order is 10 am.

  • Delivery fees

    Take advantage of the free delivery from 70€ of purchases and whatever the delivery mode you chose.

How do I track my package?

When our order, prepared with care, leaves our workshop, you receive an email from our partner Chronopost allowing you to track your package.

This tracking is also present in your account, at each step of the delivery of your package. You can also track your package on the Chronopost website with the tracking number provided: https://www.chronopost.fr/fr/suivi-colis.

Log in

How do I reschedule my delivery?

You have two possibilities to reschedule your delivery: either by informing the carrier by sms at least 2 hours before the delivery time, or by choosing a collection point near your home.

When entering your details, it is imperative that you fill in the following information:

> Complete contact information: Name, first name, apartment number, floor, street number, street, postal code, city, e-mail.

>The door code of the building: so that the driver can enter the building, deliver the package or leave a notice in the mailbox in case you are absent.

> The telephone number: it will allow Chronopost to contact you to facilitate the delivery and to notify you thanks to its Predict service.

 

Watch the video to know all the advantages of Chronopost's Predict service :

 

Return

How do I return my package?

Do you know that you can go to one of our partner jewelry stores to have your bracelet sized. You can also consult our instructions for sizing bracelets with sliding clasps.

Only returns of watches, boxes and jewelry are allowed. Wristbands cannot be returned. The product will have to be returned over to the Company PIERRE-LANNIER.FR SASU in its original packing and no return will be accepted if the returned product was visibly worn, damaged, or its packing is damaged or deteriorated, making the product unfit for its resale.

To make a return, it is simple and free: you have a period of 30 working days from the day you receive your package.

During these 30 days, the expenses of return are completely taken in charge by us since Metropolitan France, Corsica, Monaco, Belgium and Luxembourg. The expenses of return are chargeable to the customer beyond 30 days following the reception of the order. The expenses of forwarding are the responsibility of Pierre Lannier.

Any return under warranty must be accompanied by the original Certificate of Warranty and a copy of the purchase invoice available in the customer account on the website www.pierre-lannier.com/en/. Shipping costs are the responsibility of the customer.

Return your package in 4 steps

  • 1. Print

    Fill out the online form to request a return on your customer account. You can then download your return form and print it.

  • 2. Prepare

    Affix the label to your package. Make sure to cover the shipping label. Then put the item back in its original packaging and make sure that the item is well secured to avoid any breakage during the return.

  • 3. Return

    Go to the nearest Pick-up & Go location or post office and drop off your package.

    Be sure to have your receipt stamped or signed to retain proof of deposit.

  • 4. Refund

    Après avoir réceptionné votre colis et constaté que celui-ci n'a aucun problème, nous vous remboursons dans les plus brefs délais.

Return address

PIERRE-LANNIER.FR SAV WEB

BP69

ERNOLSHEIM-LÈS-SAVERNE

F-67702 SAVERNE CEDEX

 

In the event of multiple order, in other words of an order of several products, the time of retractation runs as from the reception of the last product. The product will have to be returned to the PIERRE-LANNIER.FR Company in its packing of origin accompanied by its certificate of guarantee and the invoice of purchase available in the account customer on the www.pierre-lannier.com site. No return will be accepted if the returned product has been visibly worn, damaged, or its packaging damaged/deteriorated, making the product unfit for resale. If the return is refused by Pierre Lannier, the product shall be returned to the Customer at Pierre Lannier's expense without the Customer being able to demand a refund or any compensation whatsoever.

If the date of receipt of the product is more than 30 days, the return will be at your expense.

If the date of purchase of your watch is older than 2 years, the warranty does not apply.

In both cases, you can refer to the Warranty page.

Sales points

Discover all our addresses in France and in more than 60 countries

For more than 40 years, jewelers and watchmakers have shown us their trust. With more than 1 800 jewelers in the world, you will inevitably find a Pierre Lannier partner near you. Discover below our points of sale and visit one of our partner Watchmaker-Jewellers to receive his expertise, his know-how and find the Pierre Lannier watch which will dress your wrist.

Find a store

Payment

Secure payments

All your payment information never reaches us. They are stored and used temporarily in a confidential and encrypted way by our payment partners:

- OneyTrust, for the verification of your information and the fight against fraud,

- Atos, for the payment module of our online bank, Société Générale,

- Paypal, through its payment module.

Accepted payment methods

  • Credit card

    We accept credit cards, Visa, MasterCard. We do not accept AMEX at this time. All our transactions are secured through a SSL certificate present on our server. We do not store any banking information at Pierre Lannier. They are temporarily stored on a secure server of the Société Générale.

  • Paypal

    If you wish to use another payment method, you can log in to your Paypal account or create one. With Paypal, you will not enter your credit card information on our website and it will not be transmitted to our banking partner.

Invoice

Your invoice is available directly in : "My Account / My Orders" once your watch has been shipped. It will remain stored there and you can download or print it at any time.

Products

For more than 40 years, we have been designing our collections in our Alsatian workshops, at the foot of the Northern Vosges mountains, in Ernolsheim-les-Saverne (67). Our designers imagine the collections of tomorrow by taking inspiration from the latest trends in colors and materials and our watchmakers assemble them in our workshops.

Women's collectionsMen's collections

Care instructions

When you buy a Pierre Lannier watch, you will always receive in your case a manual corresponding to your watch: changing an interchangeable strap, adjusting the size of your bracelet or understanding the operation of your multifunction watch.

 

> Change your bracelet : Download the instructions

 

> Setting the functions of a date chronograph : Download the instructions

 

> Adjusting your Mesh Strap : Download the instructions

Other instructions

> Instructions n° 528 : Time, Date, Day of the week : Download the instructions

 

> Instructions n° 513 : Automatic watches : Download the instructions

 

> Instructions n° 530 : Operating life : Download the instructions

Waranty

The warranty at Pierre Lannier

All our watches bought in France or abroad on our website, from one of our partners resellers on their website or in a store, on a marketplace or on a private sales website, are guaranteed for 2 years from the date of purchase. The warranty covers all material and manufacturing defects of our watches. In spite of all the care we take in the manufacture of our watches and in the selection of our supplier partners, it is possible that a watch escapes the rigor of our quality control when it leaves the workshop.

What is not covered

  • Spare parts

    Batteries, glasses and straps of our watches are not covered by the warranty.

  • Accidents

    The warranty becomes null and void in the event of accidents or improper or abusive use as well as the consequences of normal wear and tear of the watch.

  • Neglect

    The warranty will not apply if an intervention is carried out by a third party not authorized by the brand.

 

Our jewelry (earrings, bracelets, rings and necklaces) are not covered by the warranty.

Customer Service

In spite of all the care we take in the manufacture of our watches and in the selection of our supplier partners, it is possible that a watch escapes the rigor of our quality control when it leaves the workshop.

 

Any component covered by the warranty will be repaired or the watch will be replaced free of charge provided the defects in material or workmanship are found under normal use.

 

In case of replacement, Pierre Lannier cannot guarantee that you will receive a watch of the same model. If your model is not available, a watch of equivalent value or similar style will be provided to you, in agreement with you.

 

If the problem you encounter with your watch is not covered by the Pierre Lannier warranty or if your warranty has expired, Pierre Lannier's Customer Service will send you, upon receipt, by e-mail or by mail, an estimate of the amount of the necessary repairs. Pierre Lannier will proceed to the repairs only after acceptance of the estimate on your part.

 

For any repair, please send your watch, a proof of purchase (the invoice is available in your customer account on the website www.pierre-lannier.com/en) and a repair form completed at the following address :

 

Pierre-Lannier.fr

SAV WEB

BP69

ERNOLSHEIM-LÈS-SAVERNE

F-67702 SAVERNE CEDEX