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User Manuals and
International Warranty
*Excluding straps and jewelry
Have you recently purchased a Pierre Lannier watch?
To help you with initial settings and getting started with your model, this page gathers all the manuals you may need, organized by watch type: automatic, chronograph, solar, quartz, and models with interchangeable straps.
A question or a doubt?
Our customer service is here to help via our contact form.
User Manuals
International Warranty
You have chosen a Pierre Lannier watch, and we thank you.
Your new Pierre Lannier watch is covered for 24 months from the date of purchase against any manufacturing defect. During the warranty period, any part found to be defective due to a manufacturing fault, as duly established by our technical services, will be replaced free of charge by Pierre Lannier.
Exclusions from the warranty:
- Any damage resulting from intervention by unauthorized third parties.
- Defects resulting from accidents or improper/abusive use, as well as normal wear and tear of the watch.
- The crystal, strap, and battery.
The Pierre Lannier International Warranty is valid only if the warranty certificate included in the case has been duly completed, dated, and stamped by an authorized Pierre Lannier retailer.
Always accompany your watch with this certificate to benefit from the Pierre Lannier international warranty. Jewelry and watch straps are not covered by the warranty.
Water Resistance of Pierre Lannier Watches
Pierre Lannier watches are water-resistant from 30 to 100 meters.
They are designed to withstand water during everyday activities such as washing hands, showering, or bathing, and can be worn safely for swimming in the sea or pool, including dives. Models rated 10 ATM / 100 M also allow scuba diving without damaging the watch.
However, strap choice is crucial to ensure durability in water. Leather straps are less resistant to immersion and are not recommended for aquatic activities. We recommend ceramic, stainless steel, or silicone straps, which offer better performance in humid or underwater environments.
Pierre Lannier is committed to offering watches suited to daily life and water activities, while recommending quality materials for straps to ensure their longevity.
After-Sales Service: Repair Request for Your Watch
You purchased your watch from
a Pierre Lannier retailer
For any repair request, we recommend contacting, whenever possible, the retailer indicated on your warranty card.
If this is not possible, you can contact one of our authorized retailers listed on the Store Locator on our website.
For international service, please consult the list of Pierre Lannier service centers to find the one in your country and contact them directly for your after-sales request.
In France, you can send your watch directly to our headquarters with the completed warranty card, the invoice, and a description of the desired repair to the following address:
SAV
BP69
ERNOLSHEIM-LÈS-SAVERNE
F-67702 SAVERNE CEDEX
After the 30-day withdrawal period, shipping costs will be at your expense.
You purchased your watch on
the Pierre Lannier website
For any repair, please send your watch, proof of purchase (the invoice is available in your customer account on the website) and the completed repair form available here, to the following address:
PIERRE-LANNIER.FR
SAV WEB
BP69
ERNOLSHEIM-LÈS-SAVERNE
F-67702 SAVERNE CEDEX
Pierre Lannier After-Sales & Warranty
If the issue is covered by the Pierre Lannier warranty, the Pierre Lannier After-Sales Service will carry out the repairs and, depending on the issue encountered, will return the watch to you.
If the issue you are experiencing with your watch is not covered by the Pierre Lannier warranty or if your warranty has expired, the Pierre Lannier After-Sales Service will, upon receipt, send you an estimate by email or post detailing the cost of the necessary repairs. Pierre Lannier will proceed with the repairs only after you accept the estimate.